PJvV
Philip Jansen van Vuuren
1 reviews | Active since Jun 2013
28 Sept 2015, 14:05
Dual SIM not activated after 3 weeks
When I upgraded my contract on the 3rd September 2015 and requested a dual SIM card for my contract and it is STILL not active! I am currently in the UK for a few month so am not able to go into a store and the branch will not even assist my mother who has my ID and her ID to have a look why it is not activated! We have been with MTN for many years and their service is just getting worse and worse unfortunately.
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MTN South Africa's replyOfficial
29 Sept 2015, 16:22Hello phil.jvv,
Thank you for your post
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Please note that the matter has been referred to our support team, REQ:***. We anticipate a resolution of the issue within the shortest period possible.
We would like to assure you that we are actively working to improve our service levels.
Kind Regards
Siphumezo
Ref#: ***
Thank you for your post
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Please note that the matter has been referred to our support team, REQ:***. We anticipate a resolution of the issue within the shortest period possible.
We would like to assure you that we are actively working to improve our service levels.
Kind Regards
Siphumezo
Ref#: ***
MTN South Africa's reply29 Sept 2015, 16:22
Official
Hello phil.jvv,
Thank you for your post
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Please note that the matter has been referred to our support team, REQ:***. We anticipate a resolution of the issue within the shortest period possible.
We would like to assure you that we are actively working to improve our service levels.
Kind Regards
Siphumezo
Ref#: ***
Thank you for your post
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Please note that the matter has been referred to our support team, REQ:***. We anticipate a resolution of the issue within the shortest period possible.
We would like to assure you that we are actively working to improve our service levels.
Kind Regards
Siphumezo
Ref#: ***