1 reviews | Active since Apr 2011
<p>I requested a dual sim activation nearly 3 weeks ago and after numerious calls, 3 visits to the shop and 3 support tickets later I still do not have a sim that is active on the system. When I try the self-help sim activation it tells me the SIM is already active. NO, its not as it still tells me that I am not registered on the network when I switch on my phone.</p> <p> </p> <p>I feel for the consultant at the shop that is trying to help me. He even gave me his cell number so that I can contact him. He tried everything but no success. </p> <p> </p> <p>You think that MTN will value its customers. I have 3 other contracts with MTN and this is how I have to struggle?</p> <p> </p> <p>Sort this out and I will consider changing this to a positive.</p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter was escalated and resolved. Dual sim should be working in 2/24 hours.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter was escalated and resolved. Dual sim should be working in 2/24 hours.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********
Best regards,
Thank you MTN. Issue was sorted within a day. Just sad that it had to go all the way to hellopeter for you to resolve the issue.
Thank you MTN. Issue was sorted within a day. Just sad that it had to go all the way to hellopeter for you to resolve the issue.
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