TD
Tshepiso D
1 reviews | Active since Feb 2014
14 Nov 2019, 09:44
Dual sim device
I purchased a Huawei P30 Lite from MTN. The device is a dual sim; however, MTN has placed some restrictions on the phone settings and I can’t use a second sim card. This is very inconvenient as I want to use another sim card for other purposes and also keep my MTN contract. I went to a MTN store in Protea Gardens and the lady was not even interested in hearing me out. The only solution I’m prepared and willing to accept is for MTN to enable the device to use 2 sim cards simultaneously.
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Replies (7)
MTN South Africa's replyOfficial
14 Nov 2019, 18:56Thank you for your post.
We sincere apologized for any inconvienced caused.
MTN did not advertise or communicate a dual sim function to consumers MTN does not disable the dual SIM functionality on any smart phone, rather, the company only purchases 4G devices that offer single SIM functionality. The reason why the company has chosen not to support dual SIM functionality in our 4G devices relates to the extent to which MTN subsidises 4G smart phones. We choose to subsidise smart phones to make these costly devices more accessible to the public and we spend over R1 billion a year on these handset subsidies, which is why we choose not to sell dual SIM handsets. Our customers are, however, still able to change SIM cards on any of the smartphones as and when needed. Device subsidies help bridge the digital divide in many ways. Through these subsidies, we help connect customers to broadband who would otherwise not have been connected and through this, we lower the means to communicate for many of our subscribers. Kind Regards,
Alice van der Merwe
MTN
We sincere apologized for any inconvienced caused.
MTN did not advertise or communicate a dual sim function to consumers MTN does not disable the dual SIM functionality on any smart phone, rather, the company only purchases 4G devices that offer single SIM functionality. The reason why the company has chosen not to support dual SIM functionality in our 4G devices relates to the extent to which MTN subsidises 4G smart phones. We choose to subsidise smart phones to make these costly devices more accessible to the public and we spend over R1 billion a year on these handset subsidies, which is why we choose not to sell dual SIM handsets. Our customers are, however, still able to change SIM cards on any of the smartphones as and when needed. Device subsidies help bridge the digital divide in many ways. Through these subsidies, we help connect customers to broadband who would otherwise not have been connected and through this, we lower the means to communicate for many of our subscribers. Kind Regards,
Alice van der Merwe
MTN
Best regards,
MTN South Africa's reply14 Nov 2019, 18:56
Official
Thank you for your post.
We sincere apologized for any inconvienced caused.
MTN did not advertise or communicate a dual sim function to consumers MTN does not disable the dual SIM functionality on any smart phone, rather, the company only purchases 4G devices that offer single SIM functionality. The reason why the company has chosen not to support dual SIM functionality in our 4G devices relates to the extent to which MTN subsidises 4G smart phones. We choose to subsidise smart phones to make these costly devices more accessible to the public and we spend over R1 billion a year on these handset subsidies, which is why we choose not to sell dual SIM handsets. Our customers are, however, still able to change SIM cards on any of the smartphones as and when needed. Device subsidies help bridge the digital divide in many ways. Through these subsidies, we help connect customers to broadband who would otherwise not have been connected and through this, we lower the means to communicate for many of our subscribers. Kind Regards,
Alice van der Merwe
MTN
We sincere apologized for any inconvienced caused.
MTN did not advertise or communicate a dual sim function to consumers MTN does not disable the dual SIM functionality on any smart phone, rather, the company only purchases 4G devices that offer single SIM functionality. The reason why the company has chosen not to support dual SIM functionality in our 4G devices relates to the extent to which MTN subsidises 4G smart phones. We choose to subsidise smart phones to make these costly devices more accessible to the public and we spend over R1 billion a year on these handset subsidies, which is why we choose not to sell dual SIM handsets. Our customers are, however, still able to change SIM cards on any of the smartphones as and when needed. Device subsidies help bridge the digital divide in many ways. Through these subsidies, we help connect customers to broadband who would otherwise not have been connected and through this, we lower the means to communicate for many of our subscribers. Kind Regards,
Alice van der Merwe
MTN
Best regards,
TD
Tshepiso D's updateReviewer Update
14 Nov 2019, 19:13That's not true, the Huawei P30 lite that I purchased is a dual sim device. I have inserted 2 sim cards of which I alternate depending on the one I want to use. Even on the slot it is stated that there is sim 1 and sim 2. All I want is for the sim 2 function to be enabled, that way I won't have to alternate all the time.
TD
Tshepiso D's update14 Nov 2019, 19:13
Reviewer Update
That's not true, the Huawei P30 lite that I purchased is a dual sim device. I have inserted 2 sim cards of which I alternate depending on the one I want to use. Even on the slot it is stated that there is sim 1 and sim 2. All I want is for the sim 2 function to be enabled, that way I won't have to alternate all the time.
MTN South Africa's replyOfficial
14 Nov 2019, 21:36Thank you for your feedback,
Correct the device do have 2 slots.
As explained to you MTN do not advertised dual devices any ware in the sales . The second slot will not be activated as per explanation. There is nothing else that can be done in this regards.
Kind Regards,
Alice van der Merwe
MTN
Correct the device do have 2 slots.
As explained to you MTN do not advertised dual devices any ware in the sales . The second slot will not be activated as per explanation. There is nothing else that can be done in this regards.
Kind Regards,
Alice van der Merwe
MTN
Best regards,
MTN South Africa's reply14 Nov 2019, 21:36
Official
Thank you for your feedback,
Correct the device do have 2 slots.
As explained to you MTN do not advertised dual devices any ware in the sales . The second slot will not be activated as per explanation. There is nothing else that can be done in this regards.
Kind Regards,
Alice van der Merwe
MTN
Correct the device do have 2 slots.
As explained to you MTN do not advertised dual devices any ware in the sales . The second slot will not be activated as per explanation. There is nothing else that can be done in this regards.
Kind Regards,
Alice van der Merwe
MTN
Best regards,
TD
Tshepiso D's updateReviewer Update
14 Nov 2019, 22:48So customers just have to take the **** and move on. Good to know.
TD
Tshepiso D's update14 Nov 2019, 22:48
Reviewer Update
So customers just have to take the **** and move on. Good to know.
MTN South Africa's replyOfficial
14 Nov 2019, 22:55Please note that your complaint is resolved.
Best regards,
MTN South Africa's reply14 Nov 2019, 22:55
Official
Please note that your complaint is resolved.
Best regards,
TD
Tshepiso D's updateReviewer Update
15 Nov 2019, 08:02Tsek
TD
Tshepiso D's update15 Nov 2019, 08:02
Reviewer Update
Tsek
MTN South Africa's replyOfficial
15 Nov 2019, 08:19Thank you for you feedback that we must voetsek now I will request from Hello Peter to block your email address please mind you manners.
Kind Regards,
Alice van der Merwe
MTN
Kind Regards,
Alice van der Merwe
MTN
Best regards,
MTN South Africa's reply15 Nov 2019, 08:19
Official
Thank you for you feedback that we must voetsek now I will request from Hello Peter to block your email address please mind you manners.
Kind Regards,
Alice van der Merwe
MTN
Kind Regards,
Alice van der Merwe
MTN
Best regards,