Dual sim debacle
I recently purchased a dual sim for my main account to use in my iPad. This was on 10 February 2019. I was told that the activation would take 2 - 24 hours. Despite numerous phone calls and visits back to the store, my dual sim card still does not work. No one helps - they just refer you to someone else. MTN says go to the store, the store says call MTN. I'm sure MTN won't forget to charge me the R10 extra for the use of a dual sim. Please help!
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Replies (4)0
Replies (4)
MTN South Africa's replyOfficial
28 Feb 2019, 09:22Good day Margie
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Activations supervisory team for assistance.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Warm Regards
Renall Chetty
Complaints Management Team
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Activations supervisory team for assistance.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Warm Regards
Renall Chetty
Complaints Management Team
Best regards,
MTN South Africa's reply28 Feb 2019, 09:22
Official
Good day Margie
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Activations supervisory team for assistance.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Warm Regards
Renall Chetty
Complaints Management Team
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Activations supervisory team for assistance.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Warm Regards
Renall Chetty
Complaints Management Team
Best regards,
's updateReviewer Update
06 Mar 2019, 08:59Hi Renall
Thank you for your message. Unfortunately it is of no assistance if not followed up on. I have still not received any assistance and my dual sim is still not working. Once again MTN disappoints!
's update06 Mar 2019, 08:59
Reviewer Update
Hi Renall
Thank you for your message. Unfortunately it is of no assistance if not followed up on. I have still not received any assistance and my dual sim is still not working. Once again MTN disappoints!
MTN South Africa's replyOfficial
07 Mar 2019, 11:04Good day Margie
Your sim card is active.
Warm Regards
Renall Chetty
Complaints Management Team
Your sim card is active.
Warm Regards
Renall Chetty
Complaints Management Team
Best regards,
MTN South Africa's reply07 Mar 2019, 11:04
Official
Good day Margie
Your sim card is active.
Warm Regards
Renall Chetty
Complaints Management Team
Your sim card is active.
Warm Regards
Renall Chetty
Complaints Management Team
Best regards,
's updateReviewer Update
07 Mar 2019, 11:51Hi again
Sadly my dual sim is still not working. It may be ‘active’ but it doesn’t work! Please can someone do something different and find out what the problem is? Why would I go to the trouble of saying it’s not working if it was??????????
's update07 Mar 2019, 11:51
Reviewer Update
Hi again
Sadly my dual sim is still not working. It may be ‘active’ but it doesn’t work! Please can someone do something different and find out what the problem is? Why would I go to the trouble of saying it’s not working if it was??????????