Dual SIM deactivated even though I was told on upgrade that my dual SIM would be active

Item: MTN South Africa
Rating: 1
Author: Navin H

I had a dual SIM on my mums contract and upgraded her contract on Black Friday and I was told over the phone at the time that she can still use her dual sim. I asked this a number of times and was assured it will be fine and this called was recorded and therefore referenced. Today I got a call to say that my upgrade package cannot proceed until the dual second sim is deactivated. As I loyal customer I furious by this. Why was I sold something but not given what was sold to me! Please can this be escalated and have my mums dual SIM reactivated

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Replies (3)

MTN South Africa's replyOfficial

28 Nov 2018, 07:32

Good day Navin

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

Please give us a chance to look into this and revert back to you.

Warm Regards,

Ayanda Mthimkhulu

Complaints Management Team

MTN South Africa's reply28 Nov 2018, 07:32

Official

Navin H's updateReviewer Update

02 Dec 2018, 08:07

My mums second SIM is still not working and is proving to be a huge inconvenience. Please can I have some feedback and possibly a reference number for this issue. Also please escalate ASAP as I will be cancelling all 4 of my MTN contracts if this can’t be resolved

Navin H's update02 Dec 2018, 08:07

Reviewer Update

Navin H's updateReviewer Update

06 Dec 2018, 20:11

Please can I have a response or a reference number that I can use to track this issue?

Navin H's update06 Dec 2018, 20:11

Reviewer Update

Please can I have a response or a reference number that I can use to track this issue?