1 reviews | Active since Jun 2012
Dual Call Sim not working
<p>I app**** for a dual call sim on the one of the numbers I have with MTN over 3 week ago. I received the sim card at the MTN store immediately however now over 3 weeks ago its still not working. Please can someone investigate and get my dual call sim working urgently. When I called the call centre they said they cant help and I need to go instore to get assistance. I went to MTN in Simmonds Street now and they refused to help just simply saying dual call does not work and therefore they cant help me. The primary number which I app**** the dual call for is the 076 number that I have on my profile. The SIM currently just says no service when its in the phone. Please assist. My previous complaint from a week ago has been ignored thus far.</p>
Good day Navin,
Thank you for taking the time to raise your concerns and affording us the opportunity to address them. Kindly accept our sincere apologies for any inconvenience caused.
It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Therefore, rest assured that dual calling has been activated on 2017/02/03 10:44:16 as per ref REQ:***.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***
Best regards,
Good day Navin,
Thank you for taking the time to raise your concerns and affording us the opportunity to address them. Kindly accept our sincere apologies for any inconvenience caused.
It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Therefore, rest assured that dual calling has been activated on 2017/02/03 10:44:16 as per ref REQ:***.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***
Best regards,