BV
Brenton V
1 reviews | Active since Dec 2015
17 Dec 2015, 20:58
Dual call incorrectly activated and billed
In July this year I renewed my MTN contract. I always had dual call (a secondary sim linked to the primary sim - which allows the secondary sim to use minutes, data and sms from the primary) activated on my account
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MTN South Africa's replyOfficial
21 Dec 2015, 13:45Hello Brenton_VV,
We are truly sorry for the inconvenience caused and for the beakdown in service experienced.
We have now perused your account and see that a new request was logged today (REQ:***) due to the initial request being logged incorrectly. The request has now been escalated the management team within our Billing System Application Support team to resolve amicably and adjust the account accordingly.
We will touch base with you as soon as the request has been resolved.
Regards
Tim
MTN Complaints Management Team
We are truly sorry for the inconvenience caused and for the beakdown in service experienced.
We have now perused your account and see that a new request was logged today (REQ:***) due to the initial request being logged incorrectly. The request has now been escalated the management team within our Billing System Application Support team to resolve amicably and adjust the account accordingly.
We will touch base with you as soon as the request has been resolved.
Regards
Tim
MTN Complaints Management Team
MTN South Africa's reply21 Dec 2015, 13:45
Official
Hello Brenton_VV,
We are truly sorry for the inconvenience caused and for the beakdown in service experienced.
We have now perused your account and see that a new request was logged today (REQ:***) due to the initial request being logged incorrectly. The request has now been escalated the management team within our Billing System Application Support team to resolve amicably and adjust the account accordingly.
We will touch base with you as soon as the request has been resolved.
Regards
Tim
MTN Complaints Management Team
We are truly sorry for the inconvenience caused and for the beakdown in service experienced.
We have now perused your account and see that a new request was logged today (REQ:***) due to the initial request being logged incorrectly. The request has now been escalated the management team within our Billing System Application Support team to resolve amicably and adjust the account accordingly.
We will touch base with you as soon as the request has been resolved.
Regards
Tim
MTN Complaints Management Team