Dsv Mtn worst service

I ordered a phone from MTN⁠, and they use DSV⁠ for delivery. Unfortunately, the entire experience has been extremely frustrating and unprofessional. My delivery was initially scheduled for Monday, and I took time off work to be available. The driver called to say his device wasn’t loading the waybill, and he would try again later or the next day. I then took another day off for Tuesday, only to receive a call from the call centre asking to reschedule for Wednesday. On Wednesday, the same driver called again, saying he had mixed up the address—even though he was already in my area—and would now return the parcel. He mentioned that the delays were due to internal issues and poor communication from their office. To make matters worse, I also tried calling their call centres multiple times and was left on hold for ages with no proper assistance. I have now stayed home for three days, missed work, and still have not received my delivery, with a long weekend approaching. This level of service is incredibly inconsiderate and unacceptable. There seems to be a serious lack of coordination and accountability, and no regard for the customer’s time. Very disappointing experience.