DSTV subscription loss

DSTV Since the 9th January I approached DSTV regarding two of my payments made to them on 2 /12/2024 and 4/01/2024 which did not reflect on my account **********24. Despite numerous please, requests, phone calls e mails etc. the matter still remain unresolved. Every time I approach them it is the same answer that they will follow up and come back which just do not happen. This is now the 4th report on Hello Peter and I can not recal how many reports to them directly. Can a business be absolutely not caring at all.