DROPPING CALLS

I am saddened at the fact the the Customer Care line 135 no longer has a SERVICE CHAMPION "HUMAN" available to speak to on their options when dialling this number. I am an elderly pensioner and I was having issues with my phone dropping calls. I am not of good health and I live alone without anyone in close proximity to assist me. I needed to call someone at SADAG, South African Depression and Anxiety Group and I could not get my message across. Every time I called, within a few seconds my call would drop, They would then call me back and the call would drop. It could have been a life and death situation and there was no-one to assist. ALL I wanted was a HUMAN on the other side of the phone and you have replaced these HUMANS with ROBOTS. I am REALLY SADDENED. My phone is my only contact with the outside world and when it malfunctions I just cant deal. I eventually HAD to visit an MTN store at great cost just to find a HUMAN to help me. I was told that it could have been a network issue and could happen AGAIN. I honestly don't know WHY MTN is replacing HUMANS with ROBOTS !!!!! Look after your customers and they will keep buying your products. I am not a happy old lady!!!