HB
Hendrik B
1 reviews | Active since May 2013
20 Mar 2015, 10:55
Dropping call
I have called 808, the call centre number, 28 times today. Every single call was dropped after about three minutes. I don't mind holding for ten hours, IF I GET THROUGH TO A CONSULTANT. But I don't. And that destroyed my opinion of MTN.
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Replies (1)
MTN South Africa's replyOfficial
26 Mar 2015, 10:24Hello HBodenstein,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please share more detail as to what is your query about so we can assist.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please share more detail as to what is your query about so we can assist.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,
MTN South Africa's reply26 Mar 2015, 10:24
Official
Hello HBodenstein,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please share more detail as to what is your query about so we can assist.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please share more detail as to what is your query about so we can assist.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,