dS
duncan S
1 reviews | Active since Sept 2009
08 Nov 2018, 08:45
Dropped off the MTN network!
So in MTNs effort to improve customer experience, they have changed my billing date. As a result, I now have been suspended and cannot even call the 135 call center.
Extremely irate and disappointed loyal customer. Hopefully Natasha get's to see this post. I feel even more sorry for people who don't work at MTN.
Helpful (0)
Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
09 Nov 2018, 08:30Good Day Mr Sawry
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. Please note we are attending to this matter and will be in touch.
Warm RegardsBrendah LangaComplaints Management team
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. Please note we are attending to this matter and will be in touch.
Warm RegardsBrendah LangaComplaints Management team
Best regards,
MTN South Africa's reply09 Nov 2018, 08:30
Official
Good Day Mr Sawry
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. Please note we are attending to this matter and will be in touch.
Warm RegardsBrendah LangaComplaints Management team
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. Please note we are attending to this matter and will be in touch.
Warm RegardsBrendah LangaComplaints Management team
Best regards,
MTN South Africa's replyOfficial
09 Nov 2018, 11:05Good Day Mr Sawry
As per our telephonic conversation, your line was unsuspended.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management team
As per our telephonic conversation, your line was unsuspended.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management team
Best regards,
MTN South Africa's reply09 Nov 2018, 11:05
Official
Good Day Mr Sawry
As per our telephonic conversation, your line was unsuspended.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management team
As per our telephonic conversation, your line was unsuspended.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management team
Best regards,