1 reviews | Active since Aug 2010
Dropped calls every day!
I moved (ported) to MTN 2 weeks ago. The service has been overall shocking and I wish I had never left the Red Company. I have had billing issues, data allocation issues, USSD issues (screens differ if I used the USSD more than once) registering online and going through the entire process only to validate my registration to be told I cant use the online portal and been given the most horrible of excuses when chatting to the call centre ranging from - your billing data wont update as your are a corporate / discount wont reflect until after bill run. Its just absurd.<br> <br> My biggest gripe to date is dropped calls / signal. Every day on my way home from work whilst travelling on the N1 heading North the call I regularly make between the hours of 3:30 - 4:30 every weekday drops 3-4 times. So for the last 2 weeks from Monday to Fri I have had to return a call possibly 3x a day over an hour period!!!<br> <br> MTN can check my call history to prove this is the case. And either I need to make the call again or the person that I have called calls me back. It is an absolute waste of money.<br> <br> Shocking!<br>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly populate the below template list, and forward the completed mail to our Coverage contact centre hub on ***
Alternatively you can also contact them on number *** toll-free from and MTN number or chargeable from other SP's numbers, weekdays 08:00 to 17:00.
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no): No
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Any other information:
Best regards
Mantoa
REQ:***
Best regards,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly populate the below template list, and forward the completed mail to our Coverage contact centre hub on ***
Alternatively you can also contact them on number *** toll-free from and MTN number or chargeable from other SP's numbers, weekdays 08:00 to 17:00.
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no): No
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Any other information:
Best regards
Mantoa
REQ:***
Best regards,