NS
Nirvani S
1 reviews | Active since Jun 2009
30 Dec 2017, 16:58
Dropped calls
I have been living in Glenvista in the south of johannesburg for several years. However it appears to me that the MTN call quality is deteriorating over time.
Most of the time I’m unable to receive or make calls in most areas of 9 my house. Dropped calls, failed calls are the norm.
We are 5 subscribers in our home and have been this long out of a sense of loyalty. However my patience is running out.
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MTN South Africa's replyOfficial
02 Jan 2018, 17:02Good day,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
Please call our technical call center on *** on your MTN line for assistance. They will then need to log a request so the technical team can investigate the matter.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Best regards,
MTN South Africa's reply02 Jan 2018, 17:02
Official
Good day,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
Please call our technical call center on *** on your MTN line for assistance. They will then need to log a request so the technical team can investigate the matter.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Best regards,