MM
Manthisana M
1 reviews | Active since Aug 2015
18 Aug 2015, 11:36
Dropped calls
On any given call, I experience at least 2 dropped calls. I cannot report this with their helpdesk as the calls drop while I'm on the line waiting to speak to a consultant. This happened again on the 18th of August 2015 at approximately 11:25. When I try calling the 083 1 808 with my landline I get a message that the number I called is incorrect. <br> <br> I have had it with this atrocious service from a provider I have been with since I got a contract over 10 years ago.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
10 Sept 2015, 07:54Hello manthisana,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that we had experienced a network issue which has since been resolved. Should this persist please contact our coverage department
Kindly populate the below template list, and forward the completed mail to our Coverage Contact Centre hub on ***
Alternatively you can also contact them on number *** toll-free from and MTN number or chargeable from other SP's numbers, weekdays 08:00 to 17:00.
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
We would like to assure you that we are actively working to improve our service levels.
Regards
Nobuhle
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that we had experienced a network issue which has since been resolved. Should this persist please contact our coverage department
Kindly populate the below template list, and forward the completed mail to our Coverage Contact Centre hub on ***
Alternatively you can also contact them on number *** toll-free from and MTN number or chargeable from other SP's numbers, weekdays 08:00 to 17:00.
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
We would like to assure you that we are actively working to improve our service levels.
Regards
Nobuhle
REQ:***
Best regards,
MTN South Africa's reply10 Sept 2015, 07:54
Official
Hello manthisana,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that we had experienced a network issue which has since been resolved. Should this persist please contact our coverage department
Kindly populate the below template list, and forward the completed mail to our Coverage Contact Centre hub on ***
Alternatively you can also contact them on number *** toll-free from and MTN number or chargeable from other SP's numbers, weekdays 08:00 to 17:00.
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
We would like to assure you that we are actively working to improve our service levels.
Regards
Nobuhle
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that we had experienced a network issue which has since been resolved. Should this persist please contact our coverage department
Kindly populate the below template list, and forward the completed mail to our Coverage Contact Centre hub on ***
Alternatively you can also contact them on number *** toll-free from and MTN number or chargeable from other SP's numbers, weekdays 08:00 to 17:00.
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
We would like to assure you that we are actively working to improve our service levels.
Regards
Nobuhle
REQ:***
Best regards,