Dropped call

On the 28th I called customer service. To complain about my airtime. Got through to an agent you said she was Nomsa. Instead of putting my logging my number. She drop ped my call. Last I checked dropping a customers call was a dismissal offence. I don't know who does QA or what will TQA say about this. I then called again. By this time I was least interested in speaking to any agent. I then requested a supervisor to lay a complaint and get assistance about my query. The supervisor who's name is Cindi Cele assisted me. Then gave me the agents surname of the agent that dropped my call. To my shock upon finding out after listening to my prior call. It was discovered that she gave me the wrong name. How professional. Her real is Nomhle Gabisa. Is this the integrity MTN prides itself on, on their brand values. I'm appalled to say the least. I bet she is still employed.