MG
Michael G
1 reviews | Active since Dec 2013
14 May 2015, 12:53
Drop the call
For the 100th time literally been trying to call 808 and the phone gets dropped in my ear when I select the option to speak to a consultant. Totally unacceptable how can you drop the phone in someone ear. That very very rude and bad from.!!!
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Replies (1)
MTN South Africa's replyOfficial
16 May 2015, 10:01Hello m1k3,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it causes.
Please bear with us, we are aware that there are technical problems experienced in our call centre resulting in calls being dropped. The matter is receiving priority attention.
Kindly advise us of the problem that you are experiencing so that we can assist you further if your query has not been resolved.
We would like to assure you that we are actively working to improve our service levels.
Regards
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it causes.
Please bear with us, we are aware that there are technical problems experienced in our call centre resulting in calls being dropped. The matter is receiving priority attention.
Kindly advise us of the problem that you are experiencing so that we can assist you further if your query has not been resolved.
We would like to assure you that we are actively working to improve our service levels.
Regards
Ayanda
REQ:***
Best regards,
MTN South Africa's reply16 May 2015, 10:01
Official
Hello m1k3,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it causes.
Please bear with us, we are aware that there are technical problems experienced in our call centre resulting in calls being dropped. The matter is receiving priority attention.
Kindly advise us of the problem that you are experiencing so that we can assist you further if your query has not been resolved.
We would like to assure you that we are actively working to improve our service levels.
Regards
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it causes.
Please bear with us, we are aware that there are technical problems experienced in our call centre resulting in calls being dropped. The matter is receiving priority attention.
Kindly advise us of the problem that you are experiencing so that we can assist you further if your query has not been resolved.
We would like to assure you that we are actively working to improve our service levels.
Regards
Ayanda
REQ:***
Best regards,