JH
Jillian H
1 reviews | Active since May 2016
23 Mar 2017, 11:20
Drinking data/airtime
<p>On Monday I had R100 airtime and 469mb...I logged onto my laptop to work...in less than 2 hours all was gone....I use a cell c data sim - I can use 500mb to work for a week and a half...how many times does one have to complain....-:(</p>
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MTN South Africa's replyOfficial
25 Mar 2017, 14:15Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly contact our Customer Care on 808 and request to be send the URL Report as well as the Itemised Bill so you can check on which applications or sites are using a lot of your data when you are connecting with an MTN sim card.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
MTN Complaints Management Team
Best regards,
MTN South Africa's reply25 Mar 2017, 14:15
Official
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly contact our Customer Care on 808 and request to be send the URL Report as well as the Itemised Bill so you can check on which applications or sites are using a lot of your data when you are connecting with an MTN sim card.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
MTN Complaints Management Team
Best regards,