Hellopeter
Share Your Experience
KM
Karen M

1 reviews | Active since Jul 2020

22 Jul 2020, 14:28

Dreadful service

I have recently been trying to do an early upgrade on my data package. It took two weeks before I could speak to a person in retentions called Rhulani Makhosani. He appeared so efficient initially indicating the amount I should pay and confirming proof of payment immediately. This was on the first of July. Sadly since then he has not responded to emails, text messages or answered his calls and more importantly has not attended to my upgrade. Having banked the cash there is absolutely no service from him or MTN Customer Care. As a last resort I even tried to contact their ***** section as after all they had my money!! The customer service at MTN is the worst I have ever experienced and i will certaily be the last contract I ever have with them!!!

0
Replies (1)
KM
Karen M's update23 Jul 2020, 10:34
Reviewer Update
Thank you for following up and Rhulani called my data number which is why he is unable to contact me. The account was upgraded by Leroy Davids in the Century City Store whom I contacted in complete desperation after never being contacted by Rhulani. After having spoken to Leroy he called Rhulani on Monday afternoon who promised to contact me within 24 hours. This he did not do so I contacted Leroy again and he explained my request for upgrade had been cancelled by Rhulani three times on the system. He then offered to undertake the upgrade himself as Rhulani had still not made contact. The service Rhulani provided is absolutely appalling and he does not deserve the position he has. I would not recommend anyone else deal with this individual.