Dreadful Customer Service

Good day on several occasions have I been complaining about the same issue with no resolution Please see below my first email. "This is the message I sent to resolve and still, Ernie was not contacted and today both the contracts he took out now has reverted to 1 gig per person. I'm disgusted that no one has called to fix this problem but happy to take their money from me every month. Hi Gillian, a call was logged 1st week January ref no 1- ********** 2087 to resolve the incorrect data package we are receiving at the moment. Cell pone number ********** 835 whereby it was a black friday package to get 14gig for 1 st year with extra gig and thereafter 1 gig. This has still not been resolved. Account no A ********** . I would immediate action today to resolve this. You can contact Ernie on ********** " This is the business response I received "Official business reply Good day Dawn Thank you for your post. We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. Please bear with us while we investigate the matter. We will revert to you. Warm regards, Mazwi Zuma Complaints Analyst" Hereafter I received a call from MTN head Office with regards to my complaint on Friday 22nd February assuring me that my issue will be resolved . the Saturday after on the 23rd February I received an SMS confirming that my issue has been resolved and if the issue still persist to kindly contact MTN within 48 hrs. I demand for this issue to be resolved its with immediate effect, please contact Ernest on ********** 961 the mobile number in query is: ********** 835 and ********** 758 Ref numbers received: 18th Feb - 1- ********** 7066 22nd Feb- 1- ********** 4806 23rd Feb- 1- ********** 4806

Regards Dawn Campbell