DRAGGING ON AND ON WITH AN INSURANCE CLAIM

I don't know what to do anymore .... My claim to fix my broken phone has been approved since 6 May. Mtn needs to collect and repair. Nothing has been done, you can't get through to the call centre because their services have been disrupted because of the strike. If you go to their FB page it has workers on bragging about not going to work with photos sipping on Johnny Walker whiskey and will hold out till Mtn pays them what they demand. Back to me the consumer, where does it leave me. I think it is time to leave ... I wish it was that easy for everyone to leave Mtn and we'll see how much they will be able to pay all their 'well deserving' workers. Mtn really?<br> I have received a mail on Monday with this message: <br> \Kindly please note your claim has been assessed and logged.<br> You will be contacted by our courier team to arrange the logistics and provide you with a loan phone"<br> I am still waiting for the call?? Once my phone gets collected how long will that take"