DRAGGING ISSUE RE UPGRADE-NOT resolved but now I'm suspended

Your customer service and feedback is none existing. I have been battling for more than a year now regarding my upgrade. I was not informed by the consultant that there will be extra charges. This after I have asked him.

I got hit with a bill. I requested the audio re the call to be send to the MTN Oakfields store in Benoni. Still waiting.

Each time I logged a call I was send a message it was resolved with no phone call or correspondence from them.

Now my services was suspended. I have been with MTN since 1999....

I was told to pay the amount of R582. 40

MTN Query *** phoned on 30.07.2022 Received sms 31.07.22 query closed

NO PHONE CALL AT ALL!!? So please MTN after how many calls will I receive one back.

I was handed over now - not informed at all by Oakfields that they are handing me over. When I phoned in this regard I was told they will phone me back.

It's now 8 days since my call... No phone call back

Now what do you think is going to happen? FROM MY SIDE??

I WILL NOT RENEW MY CONTRACT WITH YOU?!!

I spoke to Nkuleko as well as Dawid at the Oakfields store on numerous occasions.

A year has passed and to be honest I was the one doing the phoning all the time to resolve this with NO FEEDBACK from MTN

But you are so quick to suspend my service without resolving the matter.

I'm livid o put it mildly

Account BA ***