PWdT
Pieter Willem du Toit
1 reviews | Active since Jul 2011
09 Sept 2015, 10:47
Downward Migration Charge
On the 22nd July 2015 I asked a quote to be generated to do a downward Migration at the MTN shop Mall@Reds .The Quote MTN Service Provider produced showed that there is a R0.00 Migration Charge and a R0.00 Handset Clawback fee.<br> <br> I signed the Quote that is a legal document. <br> MTN then raised 2 Migration Fees charges to my last invoice of R2550 & R86.84 exl vat . <br> <br> I went to the MTN shop at Mall@Reds, they are unable to help me. They just say there is nothing they can do.<br> <br> I have sent several mails to the MTN Customer Care department and explaining to them the issue I have.<br> But no MTN Customer Care Agent could assist me with this after they have received the Quote showing the R0.00 migration charge. Why would I do a Migration that will cost me R3005 and 2 months later I am out of contract anyway.<br> <br> MTN does nothing to rectify the charges that has been added incorrectly. You can't tell the customer it will cost him R0.00 and then charge him R3005 behind his back.<br> <br> Come on MTN, if your system produces a R0.00 quote and a Customer signed the quote, please honour that.<br> Why keep on saying I owe you money???<br> <br> I will go to the Consumer Council if my line gets suspended.<br>
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MTN South Africa's replyOfficial
10 Sept 2015, 10:10Hello giles202,
Thank you for your post.
We apologize for any inconvenience incurred.
Please be advised that the previous package was on MTN Anytime 500 open package.
Please note due to 2 package on a different platform the account will be billed for Handset claw back fee. Please can you send to me the quote that you have signed where the migration fee reflect R0.00.
My email address: ***
We have sent the request to the MTN store to give feedback regarding this.
The debit order returned unpaid. We have set up the payment arrangement for the end of September until we have received feedback regarding the charge. The line will not be suspended.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We apologize for any inconvenience incurred.
Please be advised that the previous package was on MTN Anytime 500 open package.
Please note due to 2 package on a different platform the account will be billed for Handset claw back fee. Please can you send to me the quote that you have signed where the migration fee reflect R0.00.
My email address: ***
We have sent the request to the MTN store to give feedback regarding this.
The debit order returned unpaid. We have set up the payment arrangement for the end of September until we have received feedback regarding the charge. The line will not be suspended.
Kind Regards,
Alice van der Merwe
***
Best regards,
MTN South Africa's reply10 Sept 2015, 10:10
Official
Hello giles202,
Thank you for your post.
We apologize for any inconvenience incurred.
Please be advised that the previous package was on MTN Anytime 500 open package.
Please note due to 2 package on a different platform the account will be billed for Handset claw back fee. Please can you send to me the quote that you have signed where the migration fee reflect R0.00.
My email address: ***
We have sent the request to the MTN store to give feedback regarding this.
The debit order returned unpaid. We have set up the payment arrangement for the end of September until we have received feedback regarding the charge. The line will not be suspended.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We apologize for any inconvenience incurred.
Please be advised that the previous package was on MTN Anytime 500 open package.
Please note due to 2 package on a different platform the account will be billed for Handset claw back fee. Please can you send to me the quote that you have signed where the migration fee reflect R0.00.
My email address: ***
We have sent the request to the MTN store to give feedback regarding this.
The debit order returned unpaid. We have set up the payment arrangement for the end of September until we have received feedback regarding the charge. The line will not be suspended.
Kind Regards,
Alice van der Merwe
***
Best regards,