Down right frustrating service from MTN

<p>Three weeks ago my phone was ******, it was a co-operate account and the company made all means to see to it that the phone was insured. The office administrator submitted a claim and so did I at a local MTN outlet. To my disapointment we found out that my number and several others under the company account we not insured. It turned out that the their is a 3 month period from the contract being opened to when one can apply for insurance. We found email proof that infact our forms were submitted to our Account manager Chris Assad and he never forwarded them to the relative department. This then turned to further frustration as this individual is never available when we contact him. Today i took it upon myself to go and get a sim swop atleast becasue this number is my bread and butter with most of my business relying on it. I get there and i asked the lady if there were ny notes on the system regarding claims or anything. NOTHING!! 3 weeks later, no reference no nothing, yet all he keeps doing is make empty promises. It took my a few minutes to do the sim swop, an hour later i was up and running, Mr Assad had sent me to buy the sim and send he sim number to him only to find out that MTN dont sell contract sim cards. I am no longer willing to discuss anything with this gentleman becasue he does not know anything about service. I need action here ASAP!!! </p>