BZ
Bhekamazwane Z
1 reviews | Active since May 2010
07 May 2015, 15:43
Doubled charges
Still no feedback!
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
18 May 2015, 12:27Hello makhehla,
We are truly sorry for the inconvenience caused and for the delayed response.
We've looked at the previous request logged and our Billing Department confirmed that the URL report for the past 6 months could not be retrieved and that the agent who logged the request needed to request the past 3 months.
However we've now logged a request for the charges from October, November & December 2015 and January, February & March 2015 needed to be validated. The reference number for the request logged is REQ:***.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the delayed response.
We've looked at the previous request logged and our Billing Department confirmed that the URL report for the past 6 months could not be retrieved and that the agent who logged the request needed to request the past 3 months.
However we've now logged a request for the charges from October, November & December 2015 and January, February & March 2015 needed to be validated. The reference number for the request logged is REQ:***.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply18 May 2015, 12:27
Official
Hello makhehla,
We are truly sorry for the inconvenience caused and for the delayed response.
We've looked at the previous request logged and our Billing Department confirmed that the URL report for the past 6 months could not be retrieved and that the agent who logged the request needed to request the past 3 months.
However we've now logged a request for the charges from October, November & December 2015 and January, February & March 2015 needed to be validated. The reference number for the request logged is REQ:***.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the delayed response.
We've looked at the previous request logged and our Billing Department confirmed that the URL report for the past 6 months could not be retrieved and that the agent who logged the request needed to request the past 3 months.
However we've now logged a request for the charges from October, November & December 2015 and January, February & March 2015 needed to be validated. The reference number for the request logged is REQ:***.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,