rJ
ray J
1 reviews | Active since Jul 2012
22 Nov 2017, 08:02
Double your data complaint
Ref: 1- ********** 3224
I did an upgrade on the 03/11/2017 for the offer of R199.
I received the 5gb on the 14/11/2017 however never received the 10gb anytime data and 10gb night express.
I called 808 and your upgrade department and spoke to Tracy Pillay on Monday the 20/11/2017 Ref: 1- ********** 3224 (also logged a complaint on your Facebook page Last week Friday and Monday).
Tracy advised that the 10gb anytime data and 10gb night express was not loaded on the number and she will escalate it to be loaded however until now I haven’t received the data and also no feedback from MTN.
This is truly disappointing and terrible service.
Helpful (0)
Replies (5)0
Replies (5)rJ
ray J's updateReviewer Update
22 Nov 2017, 14:52Tracy Pillay advised that she will give me feedback tomorrow.
If no feedback is received I will update this post.
rJ
ray J's update22 Nov 2017, 14:52
Reviewer Update
Tracy Pillay advised that she will give me feedback tomorrow.
If no feedback is received I will update this post.
rJ
ray J's updateReviewer Update
22 Nov 2017, 14:52Tracy Pillay advised that she will give me feedback tomorrow. If no feedback is received I will update this post.
rJ
ray J's update22 Nov 2017, 14:52
Reviewer Update
Tracy Pillay advised that she will give me feedback tomorrow. If no feedback is received I will update this post.
MTN South Africa's replyOfficial
27 Nov 2017, 14:46Good day Ray,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
Should you still not have received any assistance please give me more details on your complaint together with your ID and mobile number you have with MTN. Also include a copy of your contract. Send it to ***
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's reply27 Nov 2017, 14:46
Official
Good day Ray,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
Should you still not have received any assistance please give me more details on your complaint together with your ID and mobile number you have with MTN. Also include a copy of your contract. Send it to ***
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
rJ
ray J's updateReviewer Update
27 Nov 2017, 17:35This issue is still not resolved and now Tracy is not responding either.
My ID number is ***
Mobile number in question: ***
My Contact number: ***
I did an upgrade on the 03/11/2017 for the double your data offer of R199 (5gb anytime and night time data and 10 gb free anytime and night time data) . I received the 5gb on the 14/11/2017 however never received the 10gb anytime data and 10gb night express. I called 808 and your upgrade department and spoke to Tracy Pillay on Monday the 20/11/2017 Ref: 1- *** (also logged multiple complaints on your Facebook page. Tracy advised that the 10gb anytime data and 10gb night express was not loaded on the number and she will escalate it to be loaded however until now I haven’t received the data and also no feedback from MTN. Tracy now not replying, your facebook department doesn't reply either. MTN debited my account so now they dont care.
rJ
ray J's update27 Nov 2017, 17:35
Reviewer Update
This issue is still not resolved and now Tracy is not responding either.
My ID number is ***
Mobile number in question: ***
My Contact number: ***
I did an upgrade on the 03/11/2017 for the double your data offer of R199 (5gb anytime and night time data and 10 gb free anytime and night time data) . I received the 5gb on the 14/11/2017 however never received the 10gb anytime data and 10gb night express. I called 808 and your upgrade department and spoke to Tracy Pillay on Monday the 20/11/2017 Ref: 1- *** (also logged multiple complaints on your Facebook page. Tracy advised that the 10gb anytime data and 10gb night express was not loaded on the number and she will escalate it to be loaded however until now I haven’t received the data and also no feedback from MTN. Tracy now not replying, your facebook department doesn't reply either. MTN debited my account so now they dont care.
rJ
ray J's updateReviewer Update
04 Dec 2017, 12:47This issue is still not resolved!!!!!!!!!!!!!!!!
rJ
ray J's update04 Dec 2017, 12:47
Reviewer Update
This issue is still not resolved!!!!!!!!!!!!!!!!