JL
Jacques L
1 reviews | Active since Jun 2015
22 Sept 2016, 15:41
Double the charges
<p>Got an MTN contract in 2012, upgraded in 2014 and realised recently that they have been charging me for the initial contract and the upgraded one as well. They say we never canceled the initial one and that they did nothing wrong! Well I have had a cell phone contract with Vodacom for more than ten years and I don't have to cancel my contract every year when I upgrade. MTN upgrades made a mistake and now they don't want to refund us. </p>
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MTN South Africa's replyOfficial
23 Sept 2016, 10:14Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the relevant management division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply23 Sept 2016, 10:14
Official
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the relevant management division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,