Double standards and no reply

<p>This is a repost because MTN is simply ignoring me. Really professional?</p> <p> </p> <p>I am very disappointed with MTN, shortly after I switched from Cell C thinking that they will give me beter service but I was wrong!! </p> <p> </p> <p>I got a new contract with MTN on the new iPhone 7 at iStore in Brooklyn, I app**** for it on a Sunday afternoon and got approval within 2 hours and my phone was ready for collection. But I told them I will fetch the phone on Monday. I also requested that they portmy number from Cell C which they did. </p> <p> </p> <p>Then on Sunday night before having my new phone, my current SIM card went dead and had no signal, I was fine with that I could go for one day without a phone. I then went to iStore to fetch my phone and new SIM, I picked it up at 11am and they told me the SIM card should be on within a few hours. Needless to say it did not come on for another 2 days, I had to go and RICA my SIM myself and only found that out by Wednesday so I had to go to PicknPay and RICA it myself after giving in everything when I app**** for the contract, but luckily I got it sorted by fixing it myself after paying MTN to do it for me. The best part for me is that I got a contract where I get R210 airtime value every month to spend as I WISH and after asking numerous MTN sales consultants at the iStore Brooklyn branch and Atterbuty MTN branch they said I can use it to buy data bundles, that is the whole point why I took the contract with airtime value every month and not minutes!! So now when I try to buy a dat bundle it forces me to buy it by either adding it to my monthly bill or I have to buy it with my banking app, so now I sit with R210 airtime a month that I can't even use because I buy data bundles through my banking app!!</p> <p> </p> <p>And so I went to Menlyn MTN this past Monday wanting to find out how to buy data with my airtime, and quess what? It is not possible! The other consultants **** to me so that they can just sell the contract to me..</p> <p> </p> <p>There's more MTN!!</p> <p> </p> <p>On Cyber Monday I went to MTN Menlyn to get another contract so that I can get the deal of a life time (50gig data and 20 000minutes MTN to MTN per month with any contract). So got all my paper work together and waited an hour in the que to get this deal. I took the cheapest contract I could get with the deal and I filled in all the paperwork and the lady said thats they will let me know if I get approval. After waiting 3 weeks for my feedback I went in this past Monday to find out what's happening (again I must do MTN's work for them and go to them to find out if they want my money) to my suprise my contract was denied and terminated without letting me know, by which they could only have phoned me, they are a cellular provider so I'm sure they have a phone to call people with.</p> <p> </p> <p>In the end they said that they can not prove that I will be able to pay my bill because my contract is not older than 3 months. But they aprroved a R719 per month contract within 2 hours on a Sunday afternoon but they don't want to aprove a R149 per month SIM only contract. So the deal was litteraly too good to be true becuase now they don't want to give me the SIM only deal because it is too risky and they don't know if I will be able to pay but they approve a contract with a new iPhone 7 within hours. They have my latest payslip and 3 months bank statements which they can determine with I willbe able to pay my bill every month but no, the deal was too good and they are looking for the smallest reason to not issue the deal of the century, I thought MTN was playing smart by doing this deal, by getting a lot of new customers and selling more contracts to current customers. </p> <p> </p> <p>I await your response MTN.</p> <p> </p> <p>After posting it on Social media they asked me twice for my contact details after witch I gave it to them and I'm stilling for their "team" to contact me.</p> <p> </p> <p>" Hello Paul. We have escalated this to the relevant team. May you please inbox us your contact details and the team will be in touch as soon as possible. /ST"</p> <p> </p> <p>"Hello Paul, apologies for the inconvenience caused, kindly send us an inbox right here on Facebook to get assistance from the team. Thanks. /ND"</p> <p> </p> <p> </p>