Double Standards

I have been trying since Nov to do an upgrade on my current contracts with you. I was told on numerous occasions that u have changed systems and with that change all customers were impacted wrt upgrade Ts and Cs, that's my first issue, at no point was I informed of your system changes and the impact that was going to have on me wrt upgrading or new contracts. Where is your marketing team that gets paid to ensure customers are kept up to date? Secondly I am really concerned with the different stories received from your sales team via the CC and what your store consultants says with regards to upgrading because both versions are contradicting each other and what makes it even worse is wen your store staff says that even if I request the recording of wat the CC says I'm advised that there's no guarantee the recording is available and secondly what the person said can still be intrupted in many ways, which begs the question... Are u treating customers fairly with these double standards? I am a customer for over 10 years with 4 contracts currently and I am utterly disgusted and frustrated with your service of late after numerous visits and fights with your staff about an upgrade which was once a very simple transaction, especially wen it comes to cost which your store says is a new and old contract cost that I am liable for and your CC says I am only liable for the upgrade costs once my old contract reaches the end of term???? Who do I believe when one MTN has different versions of what I'm liable for in terms if cost?

I am really not happy with your level of service and doubt I will want to keep my contracts with your organisation. Bad service is unacceptable