MK
Mpho K
1 reviews | Active since Jun 2020
08 Jul 2020, 10:20
DOUBLE PAYMENT
I made a payment on my contract phone on Sunday 2020.07.05 this morning I wake up to an SMS saying my network is suspended due to non payment, I made a payment immediately as I urgently needed to use my phone. I then decided to call customer care and was assisted my someone who doesn't even understand my frastration and tells me my phone was never suspended and that it might have been a communication error........ Communication error that allowed u guys to disconnect my network work I made a double payment with money that I don't even have.... I am sick and tired Of MTN now I'm not even going to get my money back
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Replies (1)MK
Mpho K's updateReviewer Update
08 Jul 2020, 22:55The R300 payment made was done via my App as always on Sunday afternoon 2920.07. 05 that only reflected this morning..... After the suspension sms I made another payment of R297.00 this morning which probably hasn't reflected on your side... This was reali an inconvenience and to be assisted by sizakele who didn't even want to understand my problem she kept emphasizing that my phone was never suspended this morning when I have all the sms proof that it was...... You need to see when my payment reflects and if I can get it back I can't be paying double when I didn't have to these are trying times
MK
Mpho K's update08 Jul 2020, 22:55
Reviewer Update
The R300 payment made was done via my App as always on Sunday afternoon 2920.07. 05 that only reflected this morning..... After the suspension sms I made another payment of R297.00 this morning which probably hasn't reflected on your side... This was reali an inconvenience and to be assisted by sizakele who didn't even want to understand my problem she kept emphasizing that my phone was never suspended this morning when I have all the sms proof that it was...... You need to see when my payment reflects and if I can get it back I can't be paying double when I didn't have to these are trying times