Double means trouble with MTN!!

<p>I have a contract with MTN and regrettably took a second sim with them. Second sim meaning an additional sim on the primary contract. I have been making cash payments to MTN since December 2015 for both the phones and for some reason they have only being allocating the payment to the primary phone. My second phone has now been suspended(since Monday 20.6.2016) for non-payment due to MTN not allocating the funds correctly!</p> <p>I called the call center and Sipho promised to have the amount in credit(due to the double payment) transferred to the secondary number on the 21.6.2016.He advised that it will be done within 24 hours(maybe he meant 24 days). I called MTN yesterday as the suspension was still not lifted as promised. Spoke to Princess who told me abt processes that I do nt understand as im not an MTN staff member but a loyal customer. She transferred me to Mohammed(Supervisor) Who also promised to escalate the query and have the suspension lifted, again within 24hrs/days! Guess what, its still nt done. I regret not moving to a service provider who values customers and staying with MTN!!</p> <p>All I ask is for the monies in credit to be allocated correctly and the suspension to be lifted, I promise I will split the payments in future and never and never again take a contract with MTN.</p> <p>Call refrence number: ********** 01</p>