Double deductions for once data bundle

I called 808 a whole 2 weeks regarding a billing issue. I spoke to a lady by the<br> name of Lerato Mahole and she provided me with a reference number for my<br> call: ***.I was told that she would escalate this call to the Billing department and<br> that it would take 2-7 working days to be resolved.<br> I called 808 to purchase 2 Gigabytes of ONCE OFF data bundles at the cost<br> R214. When I looked at my unbilled invoice, I saw that I had been charged<br> TWICE. I detailed this to Lerato and she confirmed that a mistake had been<br> made and that she would escalate the call to the billing department.<br> As I have previously had issues with MTN and their inability to resolve my<br> issues, I called back last week and spoke to Tamali Morgan. I provided the<br> reference number that Lerato provided, and Tamali advised that nothing had<br> been captured in the original ticket. I would say that I am shocked at the ineptitude<br> but I know how *********** some of the call center agents are from previous<br> experience. I have been getting the runaround from the social media department on twitter ALL OF LAST WEEK. Each time a different person picks this up and I have to relay the entire story again.I honestly can't stand MTN.