1 reviews | Active since Nov 2011
DOUBLE DEDUCTIONS
Not the first time that this \mistake"happened to my account at MTN.<br> On my monthly Tax invoices/statements my prepium states R611.50<br> 16th July 2015-Mtn Deducted R1223.00 instead of the R611.50.This had/has major effects on my current bank account as many other debit orders still has to be deducted. I contacted the customer care services.<br> My reference number-***.They apologised and said that I am not the first and only customer it happened to this month?<br> I expressed that I want my money paid back into my bank account and not as a credit on my MTN Cellphone <br> account.As this mistake will be costly as I have two more big debits to go off at the end of the month.<br> <br> I have received no positive feedback regarding the paying back of my money since I laid a complaint.<br> <br> Kindly Assist<br> <br> Regards<br> Brent Otto"""
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Billing team for urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards,
Felicity.
REQ:***
Best regards,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Billing team for urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards,
Felicity.
REQ:***
Best regards,
