1 reviews | Active since Aug 2011
Double deduction for the month of May 2016!!!!
<p>I have sent numerous requests to MTNs's customer care department to advise me on why my account was debited twice for May and why the account is not debited monthly as per agreement. No one responds, all response i received was an apology but still i havent received any feedback as to why it happened. It is really unacceptable as it wasnt communicated at all.</p> <p> </p> <p>Im still awaiting for a response!</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation we picked up that the reason for double debit its because in april debit order didnt go through so in may the system processed the double debit to recover april amount.
warm regards
mike
REQ: **********
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation we picked up that the reason for double debit its because in april debit order didnt go through so in may the system processed the double debit to recover april amount.
warm regards
mike
REQ: **********