Double deducted

**Extremely Dissatisfied with MTN's Service and Handling of Double Deduction**

I am incredibly frustrated with MTN after experiencing double deductions from my account for the month of January. I visited the MTN branch at Menlyn Park Shopping Centre, where the consultant assured me they had logged a ticket to resolve the issue. However, I did not receive any confirmation email or follow-up communication.

A week later, I returned to the store and was given the same excuse with no progress made. It was only after expressing my dissatisfaction that I was referred to customer service, where the consultant was extremely arrogant.

Eventually, I managed to reach a customer service agent who asked me to send my bank statement to prove the deductions. She assured me that the issue would be resolved within 24 hours. However, when I called back today, the tone completely changed. I was then told that I would have to wait 21 days for a resolution! When I requested to speak with a manager, the agent informed me that she could not reach her team leader and transferred me to the accounts department, where, once again, no team leader was available.

It has been nearly three weeks with no resolution to this issue, and I am beyond dissatisfied with how this case is being handled. As a paying customer, I feel disrespected and ignored. MTN's complete lack of communication, poor customer service, and failure to resolve a simple billing error is unacceptable. I am extremely disappointed and feel that my time and money have been wasted.