AL
Annette L
1 reviews | Active since Jul 2015
20 Jul 2015, 21:18
Double Debits with Delayed Refund
On 15 July MTN took TWO months' payment from my account. They overbilled me by more than R11000. They admitted it on hhe 16th. Today is the 20th. I have STILL not been refunded despite the call centre assuring me that it would be done urgently. How can a supposedly reputable supplier do this ?
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MTN South Africa's replyOfficial
27 Jul 2015, 15:35Hello alovemore,
Thank you for taking the time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.
Kindly note that a refund of R11 084.99 was paid into your MTN account on 21st July. We trust that all is now in order.
Regards
Mary
REQ:***
Thank you for taking the time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.
Kindly note that a refund of R11 084.99 was paid into your MTN account on 21st July. We trust that all is now in order.
Regards
Mary
REQ:***
Best regards,
MTN South Africa's reply27 Jul 2015, 15:35
Official
Hello alovemore,
Thank you for taking the time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.
Kindly note that a refund of R11 084.99 was paid into your MTN account on 21st July. We trust that all is now in order.
Regards
Mary
REQ:***
Thank you for taking the time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.
Kindly note that a refund of R11 084.99 was paid into your MTN account on 21st July. We trust that all is now in order.
Regards
Mary
REQ:***
Best regards,