CW
Clinton W
1 reviews | Active since Jun 2014
02 Mar 2015, 09:14
Double debited every month
1) Since I have signed up to receive MTN mobile insurance. Since then I have been double debited every month despite reporting it to them. I have reported it twice telephonically and once via email. No one bothers to reply to the email and nothing done after telephonically reporting the matter.<br> <br> 2) I opened an enquiry with regards to my \packet switched data call"AKA mobile internet service- being billed way too high. No one has bothered to get back to me... Rather"
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MTN South Africa's replyOfficial
05 Mar 2015, 15:03Hello Clint0,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Your account has been credited for the double debit as well as for the packet switched data charges. It will reflect on your next months statement.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Your account has been credited for the double debit as well as for the packet switched data charges. It will reflect on your next months statement.
Regards
Thabelo
REQ:***
Best regards,
MTN South Africa's reply05 Mar 2015, 15:03
Official
Hello Clint0,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Your account has been credited for the double debit as well as for the packet switched data charges. It will reflect on your next months statement.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Your account has been credited for the double debit as well as for the packet switched data charges. It will reflect on your next months statement.
Regards
Thabelo
REQ:***
Best regards,