HV
Hannes V
1 reviews | Active since Nov 2015
02 Nov 2015, 15:49
Double debit order not solved
I have changed my card detail for the debit order on 28 september 2015. On the 1 october the payment was debited off my account . Today it was debited again. I have send proof of the payment to the collection department with no sucess as they only reply the funds was not received . Bad service ref nr ***9. Stay away from MTN
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MTN South Africa's replyOfficial
02 Nov 2015, 16:21Hello jwcventer1975,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly be advised that according to our records the debit order that was scheduled for the 28 September 2015 did not go through. If it has from your bank account, please reply to the email sent to you and forward the copy of your bank statement in order for us to allocate the payment into your MTN account
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly be advised that according to our records the debit order that was scheduled for the 28 September 2015 did not go through. If it has from your bank account, please reply to the email sent to you and forward the copy of your bank statement in order for us to allocate the payment into your MTN account
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***
Best regards,
MTN South Africa's reply02 Nov 2015, 16:21
Official
Hello jwcventer1975,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly be advised that according to our records the debit order that was scheduled for the 28 September 2015 did not go through. If it has from your bank account, please reply to the email sent to you and forward the copy of your bank statement in order for us to allocate the payment into your MTN account
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly be advised that according to our records the debit order that was scheduled for the 28 September 2015 did not go through. If it has from your bank account, please reply to the email sent to you and forward the copy of your bank statement in order for us to allocate the payment into your MTN account
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***
Best regards,