1 reviews | Active since Jan 2014
Double Debit Of MTN Account.
<p>My name is Clive Zebethu Zikalala ID number ********** 753089 I have two contracts with MTN with cell phone number ********** 740 and the second cell phone number is ********** 136 I paid the contract on the 20 February 2017 on the last day of February 2017 I got double debit for two months I contacted MTN and they said they do not know what I am talking about.</p> <p>I as a loyal customer and have always stuck to my end of the bargain and paid my account on time and when MTN has to refund me as a customer they are not willing to stick to there end of the bargain.</p> <p> </p>
Thank you very much for your response I did contact the 808 number only to be told the consultant was not sure and when I made payment I was advised the consultant is not able to see any payments , I would like to know when I will be refunded (or if I will be refunded as MTN is very ****ular at not refunding it's customers) the money deposited or whether the next debit order on the last day of the month of March 2017 will not go through ?
Your answer to the above question would be highly appreciated.
A word of advise from someone who has been supporting MTN for so long is : do the basics right such as communicate with your customers , give refund options , train staff on how to deal with such querries (I would assume with all the money MTN is paying there managers and executives you should have a plan on how to prevent this from happening to customers).
Thank you very much for your response I did contact the 808 number only to be told the consultant was not sure and when I made payment I was advised the consultant is not able to see any payments , I would like to know when I will be refunded (or if I will be refunded as MTN is very ****ular at not refunding it's customers) the money deposited or whether the next debit order on the last day of the month of March 2017 will not go through ?
Your answer to the above question would be highly appreciated.
A word of advise from someone who has been supporting MTN for so long is : do the basics right such as communicate with your customers , give refund options , train staff on how to deal with such querries (I would assume with all the money MTN is paying there managers and executives you should have a plan on how to prevent this from happening to customers).