Double Debit Debacle

<p>So my bank account was double debited for this month. I called the call centre and was told it was for the outstanding payment for May which was paid in ( this even shows up on the MMS statement sent to my phone and actually left my account in credit). Low and behold when my debit order goes off this month, it was double debited. I sent an email to ********** (as advised by the call centre) and received an automatic response which said my query would be responded to in 8 working hours . My query was sent on 27 June 2017 - I am still waiting for someone to respond. I even sent a follow-up email to which no one has responded !! What pathetic customer service - when you owe money MTN is quick to stop service but if they owe you money they take their own sweet time responding and refunding the monies (most probably so that they can earn extra interest on other people's money in their bank account!!) Come on MTN, please up your game and stop being so pathetic . This is the best way to lose loyal customers - Or are you just sooo big and mighty that the little man on the street is of no consequence???? We're the reason MTN is as big as it is to day - all the common folk on the street taking out contracts and paying your exhorbitant data and call prices to stay connected . How about treating loyal customers better and giving better service - we are paying for it after all !!!!!!!!</p>