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Nelisiwe N
1 reviews | Active since Apr 2014
31 Oct 2015, 03:42
Double debit and no refund
I have called the contact center numerous times , requesting for a refund due to I was double debitted , however I was promised the money will be refunded on my account next best thing I must follow up calling the contact center not even one agent assisted , I just want my money to be reversed , back
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MTN South Africa's replyOfficial
02 Nov 2015, 16:37Hello NelieN,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly note that the refund of R499.00 was processed into your bank account on the 30/10/2015.
warm regards
mike
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly note that the refund of R499.00 was processed into your bank account on the 30/10/2015.
warm regards
mike
Best regards,
MTN South Africa's reply02 Nov 2015, 16:37
Official
Hello NelieN,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly note that the refund of R499.00 was processed into your bank account on the 30/10/2015.
warm regards
mike
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly note that the refund of R499.00 was processed into your bank account on the 30/10/2015.
warm regards
mike
Best regards,