PK
Prashantha K
1 reviews | Active since Dec 2016
01 Dec 2016, 10:55
Double Debit
<p>I am so tired of phoning MTN. My debit order goes out on the 30 of every month. I paid my account on the 9 November 2016 and sent the payment to them. So far the have disconnected my account 3 times in the month of November 2016. I phoned and each time the reconnected. And know they double debit my account. How do i get my money back into my account. Whats happening in the accounts division at MTN. Why is there no record of anything. This is so fustrating, wont renew my contract </p> <p> </p>
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MTN South Africa's replyOfficial
05 Dec 2016, 20:17Good afternoon Prashantha
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Upon investigating your account our system reflects that your October debit order had returned, therefore there was a double debit that went off for October and November invoices. The cash payment that was made on the 09 November does not reflect on our Journals. Once it reflects on our journals it would be passed as a credit. Alternatively you can you email the proof of payment to *** with all other necessary information.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,
MTN South Africa's reply05 Dec 2016, 20:17
Official
Good afternoon Prashantha
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Upon investigating your account our system reflects that your October debit order had returned, therefore there was a double debit that went off for October and November invoices. The cash payment that was made on the 09 November does not reflect on our Journals. Once it reflects on our journals it would be passed as a credit. Alternatively you can you email the proof of payment to *** with all other necessary information.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,