SN
Sharon N
1 reviews | Active since Dec 2018
08 May 2019, 16:21
Double debit
My usual debit order went off on the 25th march.Thereafter i called in requesting that my debit date be changed to the 5.My account was the debited on the 5 April which was returned as it should not have been debited.My account has now been double debited.The call centre telks me to call the bank and have it reversed.Others tell me my account is in arrears.Is there anyone that sort this out or myst ut be sweot ubder the carpet and forgotten because staff cant do there jobs.
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MTN South Africa's replyOfficial
09 May 2019, 15:46Good day Sharon
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Your account has had a running balance for both March and April. The payment which went through or debited from your account is for both March and April. It is not a double debit. I will contact you for further details.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Your account has had a running balance for both March and April. The payment which went through or debited from your account is for both March and April. It is not a double debit. I will contact you for further details.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Best regards,
MTN South Africa's reply09 May 2019, 15:46
Official
Good day Sharon
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Your account has had a running balance for both March and April. The payment which went through or debited from your account is for both March and April. It is not a double debit. I will contact you for further details.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Your account has had a running balance for both March and April. The payment which went through or debited from your account is for both March and April. It is not a double debit. I will contact you for further details.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Best regards,