aK
abubakr K
1 reviews | Active since Feb 2012
21 Aug 2018, 09:36
Double debit!
In my previous post I mentioned how my debit order was done and I didn't have funds and I requested a new debit order to be taken out and it wasn't taken on that date but earlier which resulted in me paying fees. However, the company responded to my initial post and not my reply to their response. The debit order then went off on the 18th even though I requested 16th or 17th but that's fine. Now, this morning, the 21st I get debited again for the same amount! And because there's no funds in the account I have pay the fees again! That's like 300 in fees just for their errors! No I'm afraid it's gonna get debited again in another few days again! What is going on!? I want the fees refunded and I want to make sure that I don't get debited again until my usual debit date the 1st!
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MTN South Africa's replyOfficial
22 Aug 2018, 21:05
Your previous response and feedback :https://csrm.hellopeter.com/admin/review-management/***
On the 8th of the 8th there was funds in the account, the first debit had no funds which was on the 2nd of the 8th. I had call in and requested for it to go off asap and it didn't, instead I got smses saying it was going to go off on the 15th. I then called in yesterday the 13th to request that it be taken off on the 16th as I ended up using those funds and new funds will be on the 15th,so to avoid another failed debit I requested it for the 16th or 17th.
**********
Thank you for your post.
We sincere apologized for any inconvenience incurred.
The first JAB request was set up for the 8-8-2018. This once off Jab debit request returned unpaid due to no funds. Please visit your bank to resolve this with the bank. The Jab debit returned back 16-8-2018 no funds.
The notes on the account statement: You have called in 14-8-2018 to reset the JAB request for the 16th of August. for R1288. 25
The Jab request for the 16-8-2018 failed as well due to no funds. The account balance is now R 1,279.43. this is for the invoices for August month.
No credit due for the bank charges.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply22 Aug 2018, 21:05
Official
Your previous response and feedback :https://csrm.hellopeter.com/admin/review-management/***
On the 8th of the 8th there was funds in the account, the first debit had no funds which was on the 2nd of the 8th. I had call in and requested for it to go off asap and it didn't, instead I got smses saying it was going to go off on the 15th. I then called in yesterday the 13th to request that it be taken off on the 16th as I ended up using those funds and new funds will be on the 15th,so to avoid another failed debit I requested it for the 16th or 17th.
**********
Thank you for your post.
We sincere apologized for any inconvenience incurred.
The first JAB request was set up for the 8-8-2018. This once off Jab debit request returned unpaid due to no funds. Please visit your bank to resolve this with the bank. The Jab debit returned back 16-8-2018 no funds.
The notes on the account statement: You have called in 14-8-2018 to reset the JAB request for the 16th of August. for R1288. 25
The Jab request for the 16-8-2018 failed as well due to no funds. The account balance is now R 1,279.43. this is for the invoices for August month.
No credit due for the bank charges.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
aK
abubakr K's updateReviewer Update
22 Aug 2018, 23:45I'm sorry but that is incorrect, I have proof on my bank statements that I checked again now. It went off on the 1st and bounced, it then went of on the 13th and bounced because I requested it on the 15th,it then went off on the 17th all good then again it went off for no reason on the 20th. Please check your records again and I'm very happy to send the screenshot of the statement showing this.
aK
abubakr K's update22 Aug 2018, 23:45
Reviewer Update
I'm sorry but that is incorrect, I have proof on my bank statements that I checked again now. It went off on the 1st and bounced, it then went of on the 13th and bounced because I requested it on the 15th,it then went off on the 17th all good then again it went off for no reason on the 20th. Please check your records again and I'm very happy to send the screenshot of the statement showing this.