Double data promo

Item: MTN South Africa
Rating: 1
Author: Jeremy W

I have signed up for the 24mth 10g deal and should have received double the data ie. 20g anytime data and 20g night data but only receive 10 g respectively. I contacted the customer service and the store where i signed the contract but up to now I have not received anything. I tried to cancel the contract but the store consuktant told that i can not cancel anymore. This is a breach of contract and i would like to know whether i can lodge a legal case against them

Helpful (0)

Replies (2)

MTN South Africa's replyOfficial

22 Nov 2017, 12:20

Good day Jeremy

Thank you for your post.

We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.

We would like to advise that this matter is receiving priority attention. A query with the reference number *** was logged and we are waiting for a response from the relevant department.

Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst

Best regards,

MTN South Africa's reply22 Nov 2017, 12:20

Official

Good day Jeremy

Thank you for your post.

We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.

We would like to advise that this matter is receiving priority attention. A query with the reference number *** was logged and we are waiting for a response from the relevant department.

Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst

Best regards,

Jeremy W's updateReviewer Update

27 Nov 2017, 11:25

Hi Up to now I have not received the full amount of data as per contract. I have been given ref nos a plenty but no resolve. This is the worst after sale service that I received in my entire life. I will write to all the big newspapers regarding this and will go onto social media as well...People do not go into any contracts with MTN they are not trustnworthy

Jeremy W's update27 Nov 2017, 11:25

Reviewer Update

Double data promo

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