Double charging of account
My contract debit order for July was sent back due to the fact that I had just a little bit under the regular R1590.01 in my account. On the 16th of August I made a payment of R850 (-R1590.01 "July"-R11.40"Admin RD" +R850=-R751.41) I made Arrangement that MTN Will debit my account on the 27th of August with R752 and on the 31st with the next months R1590.01. On the 28th I received this: <Yello, default on payment may negatively impact your credit rating. Pay R 752.00 to avoid suspension of services. Absa bank, acc no ********** 150.Regards, MTN SA> so I promptly paid R752 (-R751.41"July"+R752"28-Aug"=+R0.59) on the 29th my account was debited with R752. (+R0.59+R752"29-Aug"=R752.59). Then later on the 29th I received another message From MTN Stating they were going to deduct R3191.42 from my account. I called the service center again and the agent said my current account was something like R2330 since the two R752 payments were not reflecting yet and that MTN would only then deduct the R826 Outstanding. So I tried to block the debit order with FNB but they reckoned that I can;'t since MTN is a "trusted vendor" So I made sure there was only R900 in the account. True to their SMS and not their Operators words they tried to deduct R3191.42 after which I paid R850 on the 7th September (+R752.59-R1590.01"August"=-R837.42+R850.00"7-September"=+12.58). Now I receive a message stating that I am R2438.83 in arrears. When I called their call center they first claimed that I am a month in arrears, then that it is due to my upgrade that was done with Black-Friday last year end of November. When I informed them that my debit orders have been going through to MTN since my upgrade until August without fail, They tried to tell me that it was because I upgraded an uncompleted contract which is lies since my previous contract matured in February last year. So in Summary: - R1590.01 {July Bill} - R11.40 {Returned Debit Order admin fee} +R850.00 {16/08/2017} Direct Payment =- R751.41 +R752.00 {28/08/2017} Direct Payment +R752.00 {29/08/2017} Debit order =+ R752.59 - R1590.01 {August Bill} +R850.00 {7/09/2017} Direct Payment =+12.58 - R11.40 {Returned Debit Order admin fee} =+R1.18 Now HOW can I be R2438.83 in arrears?!?!?!?