sM
shamiel M
1 reviews | Active since Jan 2016
28 Jan 2016, 10:47
double charging me
I bought a 24 hour uncapped data bundle on the 18/09/2015.they billed me again on my monthly bill even after i bought a 24 hour data bundle for the same period.nobody ever comes back to me and i have called on several times.i even have 4 or 5 ref no.they say i cannot speak to somebody in accounts and that you can only email them.i have done that and all they can say is that everything looks in order.
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MTN South Africa's replyOfficial
04 Aug 2016, 11:35Good Day Shamiel,
Thank you for bringing this matter to our attention.
We would like to sincerely apologize for the long delay in our response, there has been an error with the Hellopeter site which resulted in a long delay in us receiving some of the posts. Please be assured that MTN believes in giving its customers the most efficient service and these kind of delays are totally against our brand values.
Kindly note that inconveniencing our customers and is definitely not the kind service MTN would like to give to its customers. We aim to provide the most efficient and excellent customer service and all our consultants are trained to offer exactly that and more. We are trully sorry that you were inconvenienced in such a manner. Should this matter not be resolved then please contact our Customer Care on 808.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,
MTN South Africa's reply04 Aug 2016, 11:35
Official
Good Day Shamiel,
Thank you for bringing this matter to our attention.
We would like to sincerely apologize for the long delay in our response, there has been an error with the Hellopeter site which resulted in a long delay in us receiving some of the posts. Please be assured that MTN believes in giving its customers the most efficient service and these kind of delays are totally against our brand values.
Kindly note that inconveniencing our customers and is definitely not the kind service MTN would like to give to its customers. We aim to provide the most efficient and excellent customer service and all our consultants are trained to offer exactly that and more. We are trully sorry that you were inconvenienced in such a manner. Should this matter not be resolved then please contact our Customer Care on 808.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,