1 reviews | Active since Oct 2011
Double Charged on the Insurance ***4
<p>I had an insurance with MTN for my contract that Expeired in June 2015, I then cancelled the Insurance and only upgraded my contract in September 2015. I then did no sign for Insurance i got my first debit from September to March 2016, with no double charge on the insurance and with the same old billing of the previouse contract. April 2016 they corrected the debit amount and on top of it they double charged me for Insurance which i did not sign for and my old insurance was cancelled. i then emailed MTN Insurance to request a copy of the insurance contract that was running twice in my account, and they never send it me. I only want was money back and this insurance cancelled as i have indicated in 2015 June.</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ: **********
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ: **********
Dear Mike,
Iam still waiting for a response regarding my query ********** 4, please kindly assist urge
Dear Mike,
Iam still waiting for a response regarding my query ********** 4, please kindly assist urge