KK
Kuvashni K
1 reviews | Active since Aug 2015
01 Jan 2019, 07:43
Double charged on account
In November 2018, my account was charged twice , i went in MTN Sandton and the assistant advised that I won't be charged in December 2018, despite me having a set debit debit order. In the 1st of Jan 2019 , my account was debited !!! Does MTN not make the necessary checks to ensure that all is order before they debit their users account. Worse service ever !!!!
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MTN South Africa's replyOfficial
03 Jan 2019, 06:30Good day Kuvashni,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Please note that your debit order for end November was returned unpaid. This was the only debit requested. Our records show no double debit on your account. Please feel free to contact us should you require any further information.
Kind regards,
Ishie.
Complaints Management Team.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Please note that your debit order for end November was returned unpaid. This was the only debit requested. Our records show no double debit on your account. Please feel free to contact us should you require any further information.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply03 Jan 2019, 06:30
Official
Good day Kuvashni,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Please note that your debit order for end November was returned unpaid. This was the only debit requested. Our records show no double debit on your account. Please feel free to contact us should you require any further information.
Kind regards,
Ishie.
Complaints Management Team.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Please note that your debit order for end November was returned unpaid. This was the only debit requested. Our records show no double debit on your account. Please feel free to contact us should you require any further information.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,