1 reviews | Active since Jul 2015
double charged for data and limits removed
I was a nashua mobile customer and could buy data using *141*2# and account would lock when limit was reached and i was transferred to mtn sp. In November and then problems started . Account limits was removed from all 3 contracts and was rest after getting large bill In January that i payed . As i thought it was due to limits removed. After getting large bills in April and May i spoke to call centre twice and got nowhere. I went to main customer centre in bfn and found mtn was striking and the clerk that helped me said she wil log a report would let me know but may take long becouse of strike. And i was informed that i can not buy data using *141*2# menu . But money was deducted for bundle every month and al data was charged at out of bundle rate even if it showed the bundel balance if i checked at *141# and gave me notifications when it was used up or expired.
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note that you can no longer buy bundles using *141*2# because you are on a top up contract, you can only use this option if you have an airtime balance you have loaded. Also note that there is a credit that is pending approval for data usage that was processed on 28-07-2015.
Thank you
Wenzile Masina
REQ:***
Best regards,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note that you can no longer buy bundles using *141*2# because you are on a top up contract, you can only use this option if you have an airtime balance you have loaded. Also note that there is a credit that is pending approval for data usage that was processed on 28-07-2015.
Thank you
Wenzile Masina
REQ:***
Best regards,
